Refund policy

1. Order Cancellations & Modifications

  • 24-Hour Confirmation Window: To ensure your order is correct, we encourage all customers to double-check their order details.

  • Cancellation Policy: You may request a cancellation or modification within 24 hours of placing your order.

  • Shipping Timeline: Orders are typically processed and dispatched within 24 to 48 hours. Once an order has been shipped, we can no longer accept cancellations or changes.

2. No-Return Policy (Hygiene & Safety)

  • Hygiene Standards: Due to the nature of our pet care products (liquids, sprays, and wipes) and for the health and safety of all our furry customers, we do not accept returns once the product has been shipped.

  • Final Sale: All shipped items are considered final sale to maintain the highest hygiene standards.

3. Exchanges (Defective or Incorrect Items)

  • 48-Hour Exchange Window: We offer exchanges only if you receive the wrong item or if the product is defective.

  • Eligibility: To be eligible for an exchange, you must contact us at [Your Email Address] within 48 hours of receiving your package.

  • Product Condition: The item must be unopened, unused, and in its original packaging with all seals intact. We cannot exchange any product that has been opened due to sanitary reasons.

4. How to Request an Exchange

  1. Contact Us: Email our support team within 48 hours of delivery.

  2. Provide Proof: Include your order number and clear photos of the unopened product.

  3. Review: Our team will review your request and provide instructions for the exchange if approved.

For any questions regarding your order, please contact us at:

support@pawrapetcare.com

We will do our best to assist you.

If your pet experiences any sensitivity or allergic reaction, please contact us and our support team will assist you.